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Reach out to us today to learn more about how membership in our Customer Success research practice can help you apply these recommendations. We can help put you on the right track to creating the right telemetry for your Customer Success organization.
If you’re a member, we have a member-only research paper, “Critical Customer Success KPIs, Metrics, and Health Score Variables” that speaks directly to this topic has has several pages of top metrics used to drive greater value. Connect with your member success manager today to learn more about how TSIA can help you with metrics that matter most in customer success.
July 20, 2022
Stephen Fulkerson is the vice president of customer success research for TSIA. Prior to joining TSIA, he served as the vice president of customer success at both Upland Software and Alert Logic. Stephen has over 25+ years of experience working in technology companies and has been a leader in professional services, technical account management, and business development for APAC and LATAM operations. Stephen started his career in Customer Success in 2004 and he has spent the bulk of his technical career-building Customer Success organizations and finds this work the most rewarding for both serving the customer and the company.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.