Each year at our fall TSW conference, we celebrate the technology and services companies who have shown their exceptional dedication to innovation and excellence in the annual TSIA STAR Awards competition. As one of the highest honors in the industry, the STAR Awards are a way for these organizations to be publicly recognized by their peers as being among the best in the business. We'd like to take a moment to once again congratulate this year's winners on their achievements!

About the TSIA STAR Awards

Companies seeking to earn a STAR Award undergo a rigorous evaluation process, with the winners selected by TSIA's service discipline advisory board members. Now in its 26th year, the STAR Awards have become one of the highest honors in the technology services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide.

2016 STAR Awards Winners by Category

The winners of this year's competition were chosen in categories that span the TSIA service disciplines of customer success, education services, expand selling, field services, managed services, professional services, service revenue generation, and support services. Here are this year's winners by category: 

  • Best Practices in Knowledge Management — Hewlett-Packard Enterprise
  • Best Practices in Service Offer Development — Dell-EMC
  • Best Practices in the Delivery of Field Service — Cisco Systems
  • Best Practices in the Delivery of Support Services, SMB Level — Simplivity
  • Best Practices in the Delivery of Support Services, Enterprise Level — Cisco Systems
  • Innovation in a Managed XaaS Solution — Virtustream, an EMC company
  • Innovation in Enabling Customer Outcomes/Professional Services — VMware
  • Innovation in Execution of Education Services — Blackbaud
  • Innovation in Expand Selling Lead Generation Programs — Splunk, Inc.
  • Innovation in Leveraging Analytics for Service Excellence, SMB Level — SevOne, Inc.
  • Innovation in Leveraging Analytics for Service Excellence, Enterprise Level — Salesforce
  • Innovation in Leveraging Social Support for Service Excellence — Cisco Systems
  • Innovation in Strengthening Customer Relationships via Customer Success, SMB Level — Innography
  • Innovation in Strengthening Customer Relationships via Customer Success, Enterprise Level — Cisco Systems
  • Innovation in the Transformation of Support Services, SMB Level — Ultimate Software
  • Innovation in the Transformation of Support Services, Enterprise Level — Dell-EMC

The commitment to services success these companies have shown should serve as an inspiration to other technology services business across the industry, and we are proud to acknowledge their achievements.

Thomas Lah, Executive Director, TSIA

Congratulations to the winners! These world-class organizations have gone above and beyond to demonstrate exceptional initiative and innovation within key disciplines of the technology services arena, and we're proud to honor them. 

 
 
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Sheri Kennedy

About Author Sheri Kennedy

Sheri Kennedy is the senior member programs manager for TSIA. With over 20 years in the technology industry, she applies her experience by working closely with TSIA member companies to help them showcase and enhance the great things they are doing. Sheri helps TSIA members celebrate success and focus on constant improvement, both organizationally and at the individual level.

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