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Join experts from TSIA and Siemens in Cologne, Germany this summer to learn recent industry trends and latest research in the area of professional services at the TSIA 2018 International Professional Services Summit! The topics we’ll be covering in this event follow the theme of “Powering Up Professional Services to Optimize the Customer Value Journey,” where you’ll learn the best practices of successful professional services organizations, how to accelerate customer time to value, how PS is being impacted by tech industry changes, and more. Senior professional services leaders at the VP level and above are invited to attend this information-packed, full-day event.

About the TSIA 2018 International Professional Services Summit

When: Wednesday, June 13, 2018
Where: Cologne, Germany

This highly-interactive summit focuses on hot topics in professional services, specifically about optimizing the professional services function to enhance the customer value journey. You’ll hear from executive-level industry experts from companies such as TSIA and Siemens on topics such as industry trends and how they’re impacting professional services, how to navigate challenges to the PS business model, and best practices to accelerate customer time to value. Attendees can also expect to learn a high-impact list of key practices of successful professional services organizations, including sales best practices and maximizing the partner channel.

This summit is being presented by:

  • Bo Di Muccio, VP of Professional Services Research, TSIA
  • Adam Herbert, Director, Membership Development for International Sales, TSIA
  • Christian Wilmshoefer, VP of Professional Services, Germany, Siemens
  • Mark Davies, VP of Professional Services, EMEA, Siemens

Topics This Summit Will Cover

Here’s a look at what you can expect to learn by attending this event.

Big Industry Trends Impacting Professional Services

Industry transformation is having a significant impact on professional services in a variety of different ways. This part of the summit will provide an introduction to current trends and how they relate to professional services, establishing the overall context for all of the subsequent topics on the agenda. You will hear TSIA’s point of view on key industry trends impacting professional services and learn how TSIA members are being impacted by this industry transformation.

Leveraging Professional Services to Accelerate Customer Time to Value

One of the most important impacts of industry transformation is the heightened importance of delivering customer outcomes and value, as well as minimizing customers’ time to value and outcome realization. This session goes over examples from the industry of how companies are designing outcome journeys for their customers that uses PS offers to improve their time to value.  

Optimizing the Professional Services Business Model in a Transforming Tech Industry

Conventional wisdom about PS financial performance has often been conventional but not wise, meaning that it’s based on myths and bad information. Industry transformation is making it even more difficult to keep financial performance expectations moored to known benchmarks and standards. You’ll get to see actual benchmarks from TSIA’s vast collection of financial benchmark data to discover how your industry peers are navigating industry transformation in the context of professional services financial performance.

Key Practices of Successful Professional Services Organizations

Successfully navigating industry transformation requires both new and well-known capabilities. So, what are successful professional services organizations doing to overcome this challenge? In this session, you’ll get a deep-dive look at professional services strategy alignment, blending Sales and Service motions for transformation, optimizing partner management, and more!

How to Use Your Professional Services Organization Structure to Drive Outcomes for Your Customers

The business environment is evolving ever faster with more complexity and interconnectivity as we transition from siloed organizations to open and integrated businesses. Industry 4.0 is a primary example driving change today in the market. As a result, our professional services organizations are required to deliver and support far more complex solutions, which require significantly higher levels of diversification of knowledge and experience to successfully deliver business outcomes. In this session, you’ll hear how the Siemens used their professional services organization to leverage an “interlock” model to consistently deliver complex solutions across an extremely broad software portfolio anywhere in the world.

How to Attend the 2018 International Professional Services Summit

If you're a senior services executive and above interested in attending this event, please contact Adam Herbert directly via email at adam.herbert@tsia.com or by phone at +1 (619) 818-1323 to be considered for an invitation, as space is very limited. This summit is the perfect opportunity to have your questions on these topics answered and provides an open forum for a constructive discussion with your peers. We look forward to seeing you and are confident you will find your time well spent! 

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Tom Anderson

About Author Tom Anderson

Tom Anderson, CMP, is the vice president of conferences and events for TSIA. In this role, he is responsible for coordinating the logistics and execution of Technology Services World conferences and other TSIA events. Throughout his extensive career, Tom has spearheaded the planning and execution of meetings and events worldwide for a wide variety of companies and clients, ranging from 50 to 5,000 attendees.

Recognized as a leader in the meeting and convention industry for over 35 years, Tom sits on the SPIN (Senior Planners Industry Network) Global Advisory Board, is a past president of Meeting Professionals International (MPI) San Diego Chapter, and has his Certified Meeting Professional (CMP) accreditation.

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