To stay ahead of the competition, it’s important as a managed services provider to regularly gauge your performance against industry pacesetters while maintaining the current health of your operation. But how do you find out what “good” looks like so you can know what to aim for?

To get to the bottom of this question, TSIA collects and analyzes benchmark data from our extensive managed services community to identify a baseline performance standard. This infographic shows a snapshot of that baseline, with the average performance of more than 65 managed services providers we’ve benchmarked, as well as the practices they implemented that led to these results. How does your organization measure up?

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George Humphrey

About Author George Humphrey

George Humphrey, is the vice president of research, Managed Services, for TSIA. He is a networking and communications industry veteran of over 20 years with extensive experience in managed infrastructure and application services. Throughout his career, he has held several leadership positions in managed services, including global strategy, product line management, marketing, operations, and client management.

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