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As a managed services provider, it's important to regularly gauge your performance of your managed services organization against industry pacesetters while maintaining the health of your operation. But which managed services KPIs should you be measuring in order to stay ahead of the competition, and what does healthy performance look like?

To answer these questions, we collected and analyzed benchmark data from our extensive managed services community to identify a baseline performance standard in managed services KPIs. This infographic shows a snapshot of that baseline, with the average performance of over 100 managed services providers we’ve benchmarked (including hardware/software OEM, managed SaaS providers, IT outsourcers and more) as well as the practices they implemented that led to these results. 

How Does Your Managed Services Organization Measure Up?

By benchmarking with TSIA, we can help you identify the good, the bad, and the ugly compared to the industry and your peers. Contact TSIA today to learn how membership in our Managed Services research and advisory practice can help you get your organization on the right track to where you need to be to stay ahead of the competition and keep up with industry trends. 


George Humphrey

About Author George Humphrey

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He is a networking and communications industry veteran with over 25+ years of experience. Throughout his career, he has held several leadership positions in managed services, including global strategy, product line management, marketing, operations, and client management.

George's favorite topics to discuss