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As a managed services provider, it's important to regularly gauge your performance of your managed services organization against industry pacesetters while maintaining the health of your operation. But which managed services KPIs should you be measuring in order to stay ahead of the competition, and what does healthy performance look like?
To answer these questions, we collected and analyzed benchmark data from our extensive managed services community to identify a baseline performance standard in managed services KPIs. This infographic shows a snapshot of that baseline, with the average performance of over 100 managed services providers we’ve benchmarked (including hardware/software OEM, managed SaaS providers, IT outsourcers and more) as well as the practices they implemented that led to these results.
By benchmarking with TSIA, we can help you identify the good, the bad, and the ugly compared to the industry and your peers. Contact TSIA today to learn how membership in our Managed Services research and advisory practice can help you get your organization on the right track to where you need to be to stay ahead of the competition and keep up with industry trends.
Post Date: September 16, 2019
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. He is a networking and communications industry veteran with over 28 years of experience. Throughout his career, he has held several leadership positions in managed services, including global strategy, product line management, marketing, operations, and client management.
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.