May 7, 2018
Every spring, I launch TSIA’s Global Technology Survey, which tracks adoption, satisfaction, and planned spending across 42 categories of tools and services that are being used within today’s service organizations. The results help us identify which solutions are most popular with TSIA members, as well as which ones are gaining traction within the industry. To recognize and celebrate the solutions providers that have received the highest marks in our 13th annual survey, I’m happy to say that we’ve brought back the TechBEST awards to TSW! Here are this year’s finalists and winners of the TechBEST Awards, which are presented in two categories: Best in Adoption, and Best in Satisfaction.
The Best in Adoption category presented to the solution provider with the highest year-over-year adoption growth in TSIA’s 13th annual Global Technology Survey.
This year’s winner is Kimble! Kimble Applications is a leading pure play Professional Services Automation (PSA) SaaS vendor. Kimble’s augmented intelligence framework helps drive customer-defined best practices that improve performance. As a new generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth. They won the TechBEST Best in Adoption award because they had an 8% adoption increase for professional services automation in 2018 compared to last year.
The award for Best in Satisfaction is presented to the solutions provider with the highest average customer satisfaction score in the survey.
This year’s winner for Best in Satisfaction is Zimit! Zimit is a platform for selling services and technology, aiming to replace uncertainty with real-time revenue forecasts and always updated resource demand. They replace spreadsheets with a solution catalog, guided selling, flexible quoting and pricing, quote analytics, simple approvals, and automated proposal content. While all of the finalists in this category had a CSAT average score of 4.5 or higher on a 5-point scale, Zimit wins with an average CSAT score of 4.62.
Congratulations to both the winners and finalists, who have all demonstrated that they have the right products, the right services, and the right engagement teams for enterprise technology companies.
We’re proud to recognize and celebrate the achievements of these companies who are all clearly delivering quality solutions with the best user experience! With 2 more days of TSW left to go, be sure to visit these award-winning exhibitors in the TSW | EXPO to learn more about their solutions and experience what they have to offer. And always, thank you for reading!
Organizational capabilities that technology services businesses must master
John Ragsdale is the distinguished vice president of service technology research, for TSIA. His area of expertise is in creating strategies for improving the service operations and overall customer experience by leveraging innovative technology. Ragsdale drives TSIA's highly regarded technology research agenda, delivering insightful, thought-leadership research and analysis on the most pressing business issues facing services leaders to enable them to better plan and execute their service strategies. He is also author of the book, Lessons Unlearned, which chronicles his 25-year career inside the customer service industry.
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