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At our Technology & Services World conference, we honor the technology and services companies who have shown exceptional dedication to innovation and excellence in our annual TSIA STAR Awards and Certification Ceremony. As one of the highest honors in tech, the STAR Awards are a way for these organizations to be publicly recognized by their peers as being among the best in the industry.

We’re proud to announce this year’s STAR Awards winners and finalists and celebrate their achievements!

About the TSIA STAR Awards

For nearly 30 years, the STAR Awards are one of the highest honors in the technology and services industry, acknowledging the contribution of companies of all sizes to the continual improvement of technology services delivery industry-wide.

Companies hoping to receive a STAR Award must first go through a rigorous evaluation process equipped with a data-backed story of how their technology service innovations have benefited both their customers and their entire organization. The winners are then selected by TSIA's advisory board members.

2019 STAR Awards Winners by Category

The winners of this year's competition were chosen in categories that span the TSIA research practices of Customer Success, Education Services, Expand Selling, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services. Here are this year's winners by category:

  • Best Practices in Leveraging PSA for Service Excellence – Hyland Software
  • Innovation in Customer Portals – Palo Alto Networks
  • Innovation in Expand Selling – Microsoft
  • Innovation in Enabling Customer Outcomes – Professional Services – Cisco Systems
  • Best Practices in Field Service – Elekta
  • Innovation in Customer Success – HP Inc.
  • Innovation in Education Services – Tricentis (SMB), SAP (Enterprise)
  • Innovation in Leveraging Analytics for Service Excellence – Microsoft
  • Innovation in Managed Services Delivery Operations – Hewlett Packard Enterprise
  • Innovation in Leveraging Social Support for Support Excellence – Dell EMC
  • Innovation in Employee Engagement Experience & Loyalty – Ellucian
  • Innovation in Support Services Automation – Microsoft

We would also like to congratulate this year’s finalists: Hewlett Packard Enterprise, ServiceNow, and Splunk. 
Congratulations, everyone! You’ve all gone above and beyond in demonstrating your commitment to outstanding innovation, leadership, and excellence, and we're thrilled to celebrate you.

Press Releases Announcing Companies Honored at the STAR Awards and Certification Ceremony


Alesha Bridgeman

About Author Alesha Bridgeman

Alesha Bridgeman is a former Research Associate for Support Services for TSIA. She applied her years of experience at TSIA by working closely with member companies to help them showcase and enhance the great things they are doing. Alesha worked to ensure TSIA members receive value through participation in STAR Awards, Support Staff Excellence, Champions, and TSIA Advisory Boards. She is dedicated to helping TSIA members celebrate success and focus on constant improvement, both organizationally and at the individual level.

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