Jodie Paxton is the senior director of service revenue generation research for TSIA. In this role, she works closely with members to provide insights and best practices on how to develop service offers and monetize recurring revenue models.
With over 16 years as a strategist and thought leader in the services technology industry, Jodie has held various roles where she was responsible for developing and marketing services portfolios, monetizing the contract renewal management process and actively participated in change management of delivery organizations.
Prior to joining TSIA, Jodie held various service focused positions at Oracle, Genesys, and Sun Microsystems, where she grew service revenue through enhanced offers and market awareness.
Jodie holds a Bachelor of Arts degree in psychology from U.C. Santa Barbara.
Jodie is a regular contributor to the TSIA blog on the topics of service revenue generation, adoption services, and renewal.
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Critical KPIs for Measuring the Health of Maintenance and Support Contract Reven
Core metrics and industry-standard definitions and formulas to effectively measure the health of maintenance and support contract revenues.
The State of Service Revenue Generation: 2019
Annual report documenting major trends and disruptions for service revenue generation and highlighting the SRG research plan for 2019.
Automating Your Low-Dollar - Long Tail Renewals
How to renew contracts and plans with a cost-effective approach.
Should Channel Partners Renew Subscription Plans?
TSIA quick poll findings on the subject of whether channel partners should play a role with renewing subscription plans.
Ten Steps to Implementing an Effective Auto-Renew Program
Best practices for introducing an auto-renew program to remove friction from the renewal of subscription plans or support contracts.
5 Plays to Maximize Subscription Renewal Revenue and Minimize Risk
Join us to learn how to optimize the renewal engagement model and achieve exceptional renewal rates with subscription plans.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
Renewal Sales Compensation Study Findings - Part 3
Findings from TSIA’s first Renewal Sales Compensation Study. Part 1 looks at pay practices. Part 2 shares pay ranges. Part 3 is span of control.
10 Practices to Accelerate Recurring Service Revenue via Channel Partners
This publication provides a summary from a one-day Executive Forum with members of the Service Revenue Generation discipline focused on optimizing . . .
End of Support Life: Quick Poll Findings
This DataView reveals findings from the End of Support Life Quick Poll, including information on setting up mainstream and extended support periods.
Gender Diversity in Consulting: It’s Not Just a Women’s Issue
Discover why firms with strong gender diversity programs in place attract and retain better talent.
Recurring Service Revenues: Opportunities for Growth in 2018
Get the key capabilities to grow your recurring service revenues in 2018 and make a significant impact on overall company performance.
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