The newest buzz in the XaaS transformation is the digital customer experience, and more specifically, making that experience “frictionless.” In the wake of the pandemic, most customer training organizations are providing online learning and/or virtual instructor-led training, and while these modalities are digital, this is not enough. Thus, what are some of the things that education organizations must consider, beyond content, to provide customers a positive digital experience? Please join Maria Manning-Chapman, Vice President, Education Services Research, for a review of capabilities that should be at the core of every education organization’s digital strategy, including: - e-Commerce - Automation - Personalization - Predictive analytics - Self-service Is your education organization keeping pace with digital transformation? Learn what you can do to provide a stellar customer experience throughout your customers’ learning journey. Register Today!