Consumption Economics: The New Rules of Tech
JB Wood, TSIA | Todd Hewlin, TCG Advisors
If you’re a tech company, the most dramatic effect of megatrends like
cloud computing, managed services, and the rise of consumer technology
won’t be felt in your company’s product line. The true disruption will
be to your business model. For the first time, the tools are on the table to truly eliminate
barriers of cost and complexity created by the last generation of tech. Consumption Economics is the owner’s manual for tech company executives who want to drive their company successfully into the next one.
Consumption Economics Today
Thomas Lah, TSIA
Following JB Wood’s keynote describing the forces that are upending and
irreversibly changing the technology industry, Executive Director Thomas
Lah will discuss the impact of “Consumption Economics” in the near
term. How can we expect the business models of technology companies to
start changing in the next few years? What tactics can service
organizations pursue today to help their companies thrive in the
new age of tech?
SaaS Technology Enables Customer Intelligence for the Services Industry
Gay Gauvin, Taleo
The emergence of the Software-as-a-Service (SaaS) delivery model has
brought new challenges and opportunities for the services industry. Now
services teams can better support their customers with prescriptive
services in this new environment that combines evergreen software,
multitenant release cycles, and a cloud computing platform. Guy Gauvin will share challenges, insights, and experience from more
than a decade of building and managing global consulting, support,
training, and other key service areas for Taleo.
From Global Services to Customers for Life
Maria Martinez, salesforce.com
A decade ago, Salesforce.com helped transform the enterprise application
industry towards what is now ubiquitously known as Cloud Computing.
Today, Salesforce.com is leading companies to leverage the power of the
cloud to become social, mobile, and open and to establish the Social
Enterprise. In this keynote, Maria Martinez, Executive Vice
President, will discuss the services evolution at Salesforce from a
fairly traditional Global Services business to their current mission as
"Customers for Life".
Rising to the Top: Perspectives From a Services Leader
Greg Sebasky, Philips Healthcare Global Services
Running services at a tech company has not often been considered a
stepping stone along the path to the CEO's office. But things are
changing. Sebasky will speak to the leadership characteristics and business
breadth required of any service executive who aspires to a broader
executive role within their enterprise. Sebasky will also provide
concrete examples of Philips success in these areas.