SUPPORT SERVICES BLOGS
Insights on the Hottest Topics Facing Support Services Practitioners
Overview: Support services is one of four primary disciplines TSIA’s research and advisory team covers as part of its research agenda. The dedicated support services research analysts use several resources available to them—from benchmarking databases to member and partner briefings—to produce data-driven insights in a number of formats, with major emphasis placed on publishing research reports, answering member inquiries, producing webcasts and maintaining informative, relevant blogs for the support services community.
Topics: In particular, the support services blogs provide expert opinion and data for support services professionals who are striving to optimize their services operations--but don't want to re-invent the wheel to do so. Blog topics span sales and marketing, delivery, customer satisfaction, and financial performance–together with in-depth analyses of the hottest topics facing support services practitioners, industry trends, operational best practices, and support technology selection and implementation.
Engage: While the research team publishes comprehensive members-only research reports at TSIA.com, the blog posts are shorter, more interactive, and even a bit of fun. We encourage everyone to submit comments or questions--the authors do their best to respond to all inquiries in a timely manner.
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Eye on Service is authored by John Ragsdale, VP of Technology Research for TSIA. Eye on Service delves into trends and data points from both research surveys and TSIA’s benchmark database, technology information on service automation applications derived from analyst briefings, and significant industry events such as mergers within the service and support technology market.
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John Ragsdale’s
Sally Foster's