SUPPORT SERVICES
From the Commodore 64 to Windows 7, Wall Street’s mantra for technology products has always been “Build. Promote. Scale. Own. Repeat.” But where has support services played in the mix? Sure, many companies have made the jump from fixing what’s broken to proactively supporting customers, but until recently, their potential to add value to the products they support has largely been ignored.
Re-thinking Support
For both hardware and software, service revenues have grown much faster than product revenues since 2000. And not only have the revenues expanded rapidly—overall margins have improved dramatically as well.
But this isn’t just another story of “cost-center turned profit-center.” In the most successful technology companies, support services are taking on an important new role. Shrewd services executives are leading their organizations—and companies—into the next decade by delivering Value Added Services—those services that help companies sell more products, faster. For the technology industry, it’s nothing short of historic.
Behind the “Services Revolution”
This paradigm shift has been sparked by the people behind the world’s most successful service and support organizations; those that are innovating, learning from their peers and using data and resources to their full advantage.
The leaders that have made the greatest strides in fueling the services revolution are successful because they rely on the best information available for guiding the support services industry—the “table stakes” data sets, combined with expert opinion and priceless collaboration opportunities, that only come with a TSIA corporate membership.
Through highly-targeted research and benchmarking, including expert advice on timely topics such as cloud computing, maintenance pricing and social media, we help our members make smart, actionable decisions to keep their services business moving “up and to the right.”
The service industry’s “up and to the right” trajectory has been the single biggest story in the enterprise technology industry in the past decade. It is also the industry’s best-kept secret.
The TSIA Support Services Advisory Board advises TSIA executive management on how best to deliver SS solutions to TSIA members through programs, research, communities, and events
Let us share it with you—please visit the links below to learn more about the resources available to TSIA members:
- Advisory Services – Expert Insights Tailored for Custom Engagements
- Benchmarking – The Industry’s Premier Source of Operational & Financial Benchmarks
- Blogs – Regular Access to the Visionaries Driving TSIA Research
- Member Inquiry Service – Timely Advice & Data on Any Aspect of Support Services
- Member Survey – An Up-to-Date Look at the Industry’s Latest Trends
- Multi-Member Studies – Collaborative Studies on a Wide Range of Critical Topics
- Research Reports – Trends, Case Studies, Market Overviews & Analyst Insights
- Technology Buyer’s Guide – Reviews & Research on the Most Relevant Service & Support Technology
- Webcasts – Live and On-demand Insights Delivered to your Desktop