- Focus Areas
- Problems We Solve
Support Staff Excellence (SSE) is a powerful staff development program that enables the delivery of a superior customer support experience by developing your most critical service delivery resources: your people.
TSIA partners with customer support training authority
Impact Learning Systems to provide online training and corresponding certification tests in five key areas.
TSIA member companies that successfully complete the SSE program at an organizational level will be eligible for the designation "Certified Support Staff Excellence Center."
TSIA’s Support Staff Excellence program focuses on the key drivers in finding, motivating, and retaining top talent. Highly engaged employees are more customer focused, leading to higher satisfaction, loyalty and retention.
The Support Staff Excellence program is delivered by Impact Learning Systems, a TSIA Services Excellence Alliance Partner. For further information, please contact Sheri Kennedy, TSIA members programs manager.