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HP Software Global Support Delivery, which previously held TSIA Rated Outstanding certifications in three regions, has now achieved TSIA Rated Outstanding, Global Assisted Support certification from the Technology Services Industry Association.
Customers may purchase HP Software products with confidence knowing that HP meets high industry support standards. HP Software Global Support Delivery was also certified as a worldwide Certified Support Staff Excellence Center (CSSEC) last October.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. They keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together.
What does TSIA Rated Outstanding, Global Assisted Support certification mean for HP Software?
TSIA Rated Outstanding Global Assisted Support means you can count on HP Software for excellent support worldwide. HP Software Global Support Delivery is the first enterprise software provider to achieve this certification.
To achieve certification, HP Software Global Support Delivery had to meet or exceed over 125 best practices criteria developed by TSIA and validated by 50 leading technology companies. In addition, they passed rigorous onsite audits conducted by service executives with more than 20 years experience.
“Customers of HP Software can be assured that the technology, people and processes are operating at peak efficiency to meet all Assisted Support needs. HP Software demonstrated a high level of operational effectiveness when it comes to the business of providing Assisted technical support to their customers. The combination of TSIA's Rated Outstanding Certification program for Assisted Technical Support organizations, combined with a strong HP Six Sigma team of engineers, has allowed for significant optimization and improvement. TSIA's certification program is both data driven and can be segmented by service line to enable HP's team of Customer Experience professionals to optimize their Assisted support delivery." --Tom Pridham, VP & GM TSIA