SERVICE REVENUE GENERATION MEMBER SURVEYS
Throughout the year, TSIA regularly conducts topical surveys among the membership to expand our understanding of the current technology services landscape.
In contrast to our Benchmark and Multi-Member Studies, TSIA Member Surveys are relatively short in length, and do not require extensive data collection or research to complete. Survey availability is announced on the TSIA Website and through our various electronic publications and email communications. Surveys are conducted using TSIA’s online research portal.
Results are tabulated and analyzed, and results made available to members in the form of research articles, conference presentations, or webcasts.
Here are the Service Revenue Generation Member Surveys scheduled to be conducted in 2012:
|
MEMBER SURVEY |
DESCRIPTION |
2011 QUARTER |
|
2012 Member Technology Survey |
This annual survey gathers data on member adoption, satisfaction, and planned spending across 24 areas of services technology. |
Q1 |
|
Service Offer and Pricing Survey |
This study will collect the service deliverables and associated pricing for recurring services, including maintenance and support, subscription, and annuity-based value-added service offers. |
Q2 |
|
High-Performance Services Organizational Structures |
This study will survey emerging organizational design trends and present a set of organizational structure benchmarks for services organizations. |
Q3 |
|
The Chief Service Executive's Agenda for 2013 |
This survey will identify top CSE performance priorities for 2013, which serve as the basis of the annual TSIA agenda of research and services. |
Q3 |
Please contact your Membership Development Director to learn more about Service Revenue Generation Member Surveys scheduled for 2012.