Three Dimensions of AI to Improve Business Operations
Data-Driven Decisions, Efficiency Enablement, and Enhanced Customer Experience
George Humphrey
Distinguished VP and Managing Director, Offering and Delivery Research and Advisory
October 2, 2023
Overview
In this paper, we provide a framework to help senior executives, organization leaders, and strategy planners understand the three core groupings of artificial intelligence (AI) capabilities used to improve business operations, reduce costs, and improve customer experiences.