With Baby Boomers reaching retirement age, CFO Magazine predicts 20% of the current American workforce will retire by 2020—an estimated 25 million workers leaving the workforce—and taking their knowledge with them. The time to act is now, and begin collecting the wisdom of your employees in knowledgebase tools.

For support and field service, knowledgebases capture problem/resolution information from every support and field technicians, making even new employees an expert on every topic. And, knowledgebases can be leveraged by customers for self-service, deflecting expensive assisted support incidents.

For professional and education services, capturing tips and tricks on training and implementation shares best practices across global operations, with libraries of training content, customizations and integration that can be reused again and again, cutting project time and increasing success.

Whether you are starting a knowledge project from scratch, need a new content repository or a better search engine, want to extend your knowledge out to mobile devices, or need a consultant to train employees on established best practices, such as Knowledge Centered Support (KCS), TSIA is here to help.

Explore the following links:

• Blog Posts
• Conference Presentations
• Joint Partner Research Papers
• TSIA Research Reports
• Webcasts