BLOG POSTS
Blog Posts and Online Discussions on Building a PS Engineering Function
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From Thomas Lah, TSIA's Executive Director
In my last post, I overviewed key trends in the technology industry that are disrupting the business models of technology companies. These shifts in market dynamics are requireing tech companies to revisit how they will pursue target markets...
At the beginning of 2010, I wrote an entry titled “Nine Key Trends in Technology Services” in which I predicted trends that would be impacting our industry. This is an important mental exercise I encourage every technology services leader to engage in on an annual basis…
Knowledge Management: Failure Points A few weeks ago, I asked readers to vote on where PS organizations should be investing to improve performance. The early voting is showing readers believe knowledge management is where there is bang for the buck…
I hosted a webcast with my colleague John Ragsdale and one of our TSIA partners, Compuware. John highlighted several areas where he believes PS organizations can best benefit from investing in technology infrastructure. For sure, I can tell you two facts regarding infrastructure investment within PS organizations…
We asked the TSIA Executive Advisory Board what issues were top of mind for them as they entered into this year. By far, the impact of cloud computing on the technology services industry is the greatest question mark facing these services executives. And for good reason...
Back in December of 2008, I wrote on the topic of SKUs and PS Offerings. This was a follow on to the theme of Packaging PS Offerings. The specific catalyst was the following question from two TPSA members within the same week: “Are more PS organizations assigning SKUs to their PS offerings?”
As a follow up to the post on SKUs and PS offerings, we have two polling questions. We know that assigning SKUs to PS offerings is an existing practice in the industry. What we don’t know is the answer to the following two questions…
In the past week, two TPSA members asked the same question, “Are more PS organizations assigning SKUs to their PS offerings?” This question is related to the concept of packaging PS offerings, which is one of the most popular blog topics I have posted to date...
The Long Tail of Your Service Portfolio The most popular post to date in this emerging blog is the one I did on Packaging PS. This is clearly a hot topic within PS organizations so I will spend more time on it. Once again, I do not believe that any technology service organization can translate every service offering into a nice, neat, packaged offering...
Over the summer, I read an interesting article where professional services firm Deloitte announced a new online service titled Deloitte Digital. The tagline for the service is “Professional Services Online.” The initial article I read on Business Spectator contained the following quote: |
From Bo Di Muccio, TSIA's VP of Research & Advisory
Professional Services in Small Companies: New Data! In the six years that we’ve been benchmarking embedded professional services, only a few member mantras have remained consistent. One of those is that proper organizational, operational and financial benchmarks for PS businesses surely must be different for differently sized companies.
Services Engineering: Exciting New Benchmarks from TSIA One of the things we most pride ourselves on at TSIA is our desire, willingness and ability to respond to the needs and interests of the members. This, after all, is an association first and foremost. Yes, we do massive amounts of original, quantitative research using both public financial data and benchmark data. Yes, we offer an advisory service, including a variety of fee-based consulting offerings. But none of these would be possible without our member-driven, association model.
How Common Are ‘Common Practices’ in PS? TPSA’s Executive Director (Thomas Lah) and I spend much of our time analyzing one or another aspect of technology professional services and quite a bit of time writing up our findings. We also devote a lot of cycles to reading and reviewing each others draft research papers. I just finished reviewing one of Thomas’ papers and I’m especially excited about it. This Service Insight, due to be published to TPSA members next week, will articulate a new framework that will enable PS executives to effectively apply industry data about Results and Practices (the title of the paper) to drive performance improvement. In this post, I want to shine a light on one piece of this framework and bring it to life with some key examples from the TPSA PS benchmark study. |