BUILDING A
PS ENGINEERING FUNCTION
By investing in Services Engineering, you create
leverage—leverage you need to drive service margins.
For a professional services (PS) organization, it is always clear why you need delivery consultants. If you don’t have delivery consultants, you don’t make money. For most PS organizations, it eventually becomes clear why you need service sales and service marketing departments. These two capabilities become critical for demand generation. You need folks that can sell and market the services portfolio.
But Services Engineering? What is this all about? Engineering for services? “You can’t engineer what our consultants do; that is why we get paid so well.” If this is your perspective, you may be facing a rude awakening.
Services Engineering is the group responsible for productizing your services portfolio. By investing in this function, you create leverage—leverage you need to drive service margins. Productizing your services
encourages repeatability. Repeatability drives margins. How? By reducing risks and costs associated with delivering fledging services. Each time you deliver a service, you get better at it. Fewer surprises. Greater
efficiency.
To read more about this critical function, and what TSIA has learned from observing efforts around the industry to build it, explore the following links: