Research Topics

Here are just a few of the topics that we are pursuing this year through our research and events:

• The impact of cloud computing on technology service offerings
• The services selling motion—how product companies can improve their ability to sell services
• Serving emerging markets
• Maintenance—assessing the longevity of the maintenance revenue stream
• Service pricing and profitability trends

See the complete list of research topics for 2011.

World-Class Benchmarking

TSIA Benchmarks will provide you with critical guidance regarding key areas for investment in the coming year, as well as recommendations for spending in such cost-of-service line items as sales and marketing. Go online to see overviews of the Benchmark Survey for your service discipline.

Member Inquiry Service

Your membership includes an inquiry service that allows you to tap the insights of both our TSIA industry experts as well as peers from other member organizations. Learn more about how to access TSIA's Member Inquiry Service.

Services Technology Buyer's Guide

To be truly effective in our ever changing industry, you need to always know what benefits new products or services can offer you. The TSIA Services Technology Buyer's Guide is a rich, online catalogue of today's most progressive solutions for providers of technology services. See the Guide online.

Partner Network

Poised to assist members with the challenges of building and optimizing technology services organizations, TSIA partners possess a vast array of talent, expertise, experience and solutions. Read more about how you can put the TSIA Partner Network to work for your service business.