SERVICE BUSINESS CHALLENGES
Technology service businesses are some of the most
demanding and complex to be found in today's business
environment.
From service business models that complement corporate strategy, to offer development, sourcing and outsourcing, service technology selection, and the role of social media—service leaders are confronted with a host of challenges in growing and transforming their businesses in ways heretofore unimagined.
At the center of intersecting dialogues about this most dynamic of contemporary professions, TSIA aggregates what both we and our members have written and presented about the challenges of managing a successful technology services business. These "Service Business Challenges" serve as a comprehensive source of the latest research, analysis, debate, and best practices in service sales, operations, delivery, finance, and marketing.
Keep this page bookmarked as the TSIA Research portfolio expands and we update and add to our list of Service Business Challenges.
At the center of intersecting dialogues about this most dynamic of contemporary professions, TSIA aggregates what both we and our members have written and presented about the challenges of managing a successful technology services business. These "Service Business Challenges" serve as a comprehensive source of the latest research, analysis, debate, and best practices in service sales, operations, delivery, finance, and marketing.
Keep this page bookmarked as the TSIA Research portfolio expands and we update and add to our list of Service Business Challenges.
Services Strategy
Annual Service Planning – As you focus on your service plans and initiatives for 2012, "be in the know" and include a call to TSIA.
Service Transformations – Service transformations are underway. See what the leading companies are doing.
PS Business Model – Separating fact from fiction—what you need to know.
Services Operations
Sourcing Strategies – Consultant onsite—who says? Sourcing strategies for the 21st century.
PS Rate Performance – Applying real world data to a critical profitability lever.
Social Media & Technology Services – Developing, Implementing and Managing Social Service & Support
Maintenance & Support Revenue Growth – Discounting was once a rarity, but now is it inevitable?
Optimizing PS Billable Utilization – Recommended practices and effective strategies.
PS Compensation – Compensation goes to the heart of TPS profitability and management.
Building a PS Engineering Function– Productize your services portfolio with Services Engineering
Services Technology
Service Technology Selection – Picking the wrong technology can spell disaster.
The Mobile Enterprise – The No. 1 Spending Area in the TSIA Member Technology Survey
Knowledge Management – Knowledgebases can make even new employees an expert on every topic
Multi-Channel Strategies – Support
organizations must offer the support channels customers demand.
Remote Service – Remote Capabilities offer a wide array of features, as well as
adoption across all areas of service.