RESEARCH REPORTS
TSIA codifies its key insights every year in publications for the membership. In 2012 alone, TSIA will be publishing more than 50 different reports on a wide range of topics of critical interest to our members:
|
REPORT TITLE |
TARGET PUBLICATION DATE |
SERVICE DISCIPLINE(S) |
|
Measuring the Business Impact of Collaboration Tools within Remote Support Platforms |
1/1/2012 |
FS, SS |
|
Service Revenue Generation Dashboard |
1/10/2012 |
SRG-R |
|
PS Business Model & Cloud Impact on PS Survey Results |
1/16/2012 |
PS |
|
The State of Social Support: 2012 |
1/16/2012 |
ES, FS, PS, SS |
|
Q4 2011 S50 Snapshot |
1/31/2012 |
ES, FS, PS, |
|
2011 PS Market Rates Study Summary |
2/1/2012 |
PS |
|
Field Service Selling |
2/1/2012 |
FS, SS |
|
Service Process Optimization |
2/13/2012 |
ES, FS, PS, |
|
Best Practices for Offer Management in Tech Support |
3/1/2012 |
FS, SS |
|
PS Sales Compensation Study |
3/1/2012 |
PS |
|
Customer Analytics |
3/5/2012 |
ES, FS, PS, |
|
Company Case Study - Cloud |
3/30/2012 |
SRG-R |
|
Partner Channel & Authorized Training Partner Programs |
3/30/2012 |
ES |
|
Q1 2012 S50 Snapshot |
4/27/2012 |
ES, FS, PS, |
|
Securing Renewals |
4/27/2012 |
SRG-R |
|
Delivering Value and Growing Revenue with Account Services Teams |
5/7/2012 |
FS, SS |
|
Spring 2012 Recognized Innovator Award Tour Sheet |
5/7/2012 |
ES, FS, PS, SS |
|
Spring 2012 Recognized Innovator Award Winners |
5/10/2012 |
ES, FS, PS, SS |
|
Spring 2012 Service Revolutions Award Winners |
5/10/2012 |
ES, FS, PS, SS |
|
Unique Challenges with Renewing Subscription & Managed Service Contracts |
5/11/2012 |
SRG-R |
|
2012 Technology Adoption and Spending Study: All Areas |
5/14/2012 |
ES, FS, PS, SS |
|
2012 Technology Adoption and Spending Study: ES |
5/14/2012 |
ES |
|
2012 Technology Adoption and Spending Study: FS |
5/14/2012 |
FS |
|
2012 Technology Adoption and Spending Study: Partner |
5/14/2012 |
ES, FS, PS, SS |
|
2012 Technology Adoption and Spending Study: PS |
5/14/2012 |
PS |
|
2012 Technology Adoption and Spending Study: SRG |
5/14/2012 |
SRG-R |
|
2012 Technology Adoption and Spending Study: SS |
5/14/2012 |
SS |
|
Services Collaboration |
5/25/2012 |
ES, FS, PS, |
|
Upselling to Premium Plans |
5/25/2012 |
SRG-R |
|
2012 Technology Trends: Mid-Year Update |
6/1/2012 |
ES, FS, PS, SS |
|
Spring 2012 STAR Award Winners |
6/1/2012 |
ES, FS, PS, SS |
|
The Changing VAR Business Model |
6/11/2012 |
ES, FS, PS, |
|
ES Global Pricing Practices Update |
6/30/2012 |
ES |
|
Enterprise Knowledge & Content Management |
7/1/2012 |
ES, FS, PS, SS |
|
The State of Unassisted Support: 2012 |
7/1/2012 |
ES, FS, SS |
|
2011 PS Project Performance Study Summary |
7/27/2012 |
PS |
|
Company Case Study - Managed Services |
7/27/2012 |
SRG-R |
|
ES Business Model in Emerging Markets |
7/27/2012 |
ES |
|
Q2 2012 S50 Snapshot |
7/31/2012 |
ES, FS, PS, |
|
Gentle Upsell Best Practices |
8/31/2012 |
SRG-R, SS |
|
Converging SLAs |
9/17/2012 |
ES, FS, PS, |
|
VAS Update 2012 |
9/28/2012 |
SRG-R |
|
PS Cloud Services Offering Development Pracices and Metrics |
10/1/2012 |
PS |
|
2013 Emereging Technology Trends |
10/15/2012 |
ES, FS, PS, SS |
|
Analytics Market Overview |
10/15/2012 |
ES, FS, PS, SS |
|
Customer Consumption Analytics |
10/15/2012 |
FS, SS |
|
Fall 2012 Recognized Innovator Award Tour Sheet |
10/15/2012 |
ES, FS, PS, SS |
|
Fall 2012 Recognized Innovator Award Winners |
10/18/2012 |
ES, FS, PS, SS |
|
Attaching Support |
10/26/2012 |
SRG-R |
|
The State of Pricing |
10/26/2012 |
SRG-R |
|
Q3 2012 S50 Snapshot |
10/31/2012 |
ES, FS, PS, |
|
Fall 2012 STAR Award Winners |
11/1/2012 |
ES, FS, PS, SS |
|
The End of the One Size Fits All Education Model |
11/9/2012 |
ES |
|
Reducing Discounting |
11/30/2012 |
SRG-R |
|
Best Practices in Content Development |
12/14/2012 |
ES |
|
Converging Resources |
12/14/2012 |
ES, FS, PS, |
To browse the listings and summaries of all of our available research reports, please continue to our discipline-specific research pages:
- Education Services Research Reports
- Field Services Research Reports
- Professional Services Research Reports
- Service Revenue Generation Research Reports
- Support Services Research Reports