Research Reports
Research Reports on Benchmarking
Benchmarking
PS Compensation: TPSA 2008 Multi-Member Study Highlights 
TPSA recently completed its second Multi-Member Study on the subject of compensation in technology professional services. The study yielded an unprecedented view of PS compensation in general and a particularly rich understanding of the drivers of variable compensation.
The Services Dashboard
A common request we receive from members is for guidance on how to establish a "services dashboard." A business dashboard is a graphical summary that allows managers to monitor the contribution and health of the departments in their organization. To gauge exactly how well an organization is performing, a dashboard captures and reports critical data points from each department within the organization, thus providing a snapshot of overall performance. By having the right dashboard in place, a management team can better monitor the performance of the services organization and identify areas that need attention.
Benchmarking Technology Professional Services: Focus on Marketing
This report answers key questions about the nature and role of marketing in TPS and the relationship between this function and PS performance.
Understanding Billable Utilization Benchmarks for Technology Professional Services Organizations
Among the many metrics necessary for running a technology professional services business, billable utilization is one of the most fundamental, as well as a key building block of any profitable professional services organization. To run a PS business, managers must understand how productive their consulting staff is. Billable utilization is the primary indicator of that productivity.