Blog Posts
Blog Posts on Benchmarking
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Michael Israel’s MAINTENANCE MATTERS New TSIA Benchmark Survey Launched Posted July 26, 2010 Last week, we launched the completely new and much anticipated Field Service and Support Services TSIA Benchmark Survey . This new benchmark survey is a significantly revised and updated version of the TSIA benchmark survey . . .. . .
Di Muccio’s DATAVIEWS
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Cracking the Code on Professional Services
Why We Benchmark (Technology Professional Services)
http://bdimuccio.wordpress.com/2010/06/25/why-we-benchmark-technology-professional-services/
Posted June 25, 2010
There is a powerful scene in the penultimate episode of HBO’s miniseries, “Band of Brothers,” that I thought about the other day … and believe it or not, there is a connection to TSIA and technology professional services. The episode is called “Why We Fight” . . .
Services Engineering: Exciting New Benchmarks from TSIA
http://bdimuccio.wordpress.com/2010/05/21/services-engineering-exciting-new-benchmarks-from-tsia/
Posted May 21, 2010
In the realm of technology professional services, services engineering has always been an awkward topic. For a lot of technology companies, investment in largely non-billable resources to focus on things like solution development, knowledge management, capturing and cataloguing of IP, is pretty much unthinkable . . .
Benchmarking PS Financial Performance: Or, Yeah But Isn’t This Just About Services Portfolio Complexity?
http://bdimuccio.wordpress.com/2010/04/21/benchmarking-ps-fin-perf2/
Posted April 21, 2010
Back in July 2009, I wrote a post that asked and (I think) addressed the question about the relationship between a company’s product portfolio complexity and key PS operations benchmarks . . .
Benchmarking Project Performance: Europe vs. North America
http://bdimuccio.wordpress.com/2010/02/01/benchmarking-project-performance-europe-vs-north-america/
Posted February 1, 2010
This week, TSIA is holding its annual Technology Services Europe conference in Barcelona. I’m holding down the fort back here in the U.S., so I’m not at the conference. But it struck me that it might be interesting — in honor of TSE — to take a look at some key PS benchmarks through a geographic lens . . .
BLOG POSTS (cont’d.)
TSIA 2009 Pace Setters: Benchmarking High Performance in TPS
http://bdimuccio.wordpress.com/2009/12/11/tsia-2009-pace-setters-benchmarking-high-performance-in-tps/
Posted December 11, 2009
There are many different forms of benchmarking. Fundamentally, what we are trying to accomplish through benchmarking is to learn from the practices and business results of other companies. And learning from other companies may well lead to conclusions about what practices are reasonable or common, or what results are minimally acceptable or “on target” . . .