RESEARCH & ADVISORY
Technology services executives need access to world-class research and insights to provide the knowledge they need to make effective decisions about their business. TSIA has the world’s largest, dedicated research team focused solely on technology services.
We deliver our research and insights for Education Services, Field Services, Professional Services and Support Services covers in a number of different ways:
- Research Reports: Our in-depth research is published regularly throughout the year and cover the latest industry trends, executive insights, data views, recommended services practices, market overviews, operational best practices and technology research.
- Benchmarks: Our benchmarks for Field Services, Professional Services and Support Services cover the key metrics and data points you need in order to run your services business. The benchmarks cover areas including financial performance, delivery, marketing, sales, customer satisfaction, compensation, engineering, operations, partner management and the impact of technology services on your bottom line.
- Multi-Member Studies: TSIA conducts a number of multi-member studies throughout the year. These studies allow participating companies to benchmark their business critical performance measures at levels of detail that in many cases have no precedent in the industry.
- Member Inquiry Service: The TSIA research team offers a world-class inquiry services to our membership to provide you with ad hoc advice, data and consultation about any aspect of your services business. Whether it’s a question about services technology or questions around your business or operations models, work with TSIA experts and draw on the TSIA knowledgebase to improve the operational excellent of your services organization, or simply validate what you are seeing in the market.
- Advisory Services: When you have a need for greater in-depth help on specific issues in your services business, TSIA offers our customized research advisory service. TSIA’s advisory services offering is designed to help you address the more complex operations, technology, management and implementation issues that your business faces.
- Technology Buyer’s Guide: Our comprehensive technology buyers guide provides unbiased and in-depth reviews into the technology you need to run your services business. We cover areas such as eService, CRM, contact centers and field services technologies.
The TSIA team also produces a significant number of Webcasts each year, maintains a substantial blog presence, Blog Central, for current information in each of the service areas, provides numerous ongoing publications and maintains a ‘Recommended Reading’ list for service executives.
TSIA Research: when you have technology service questions, we have answers.