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PROFESSIONAL SERVICES METRICS DATABASE

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Account Expansion	Offshore %
Active Engagements	Operating Profit
Advertising Costs	Other Administrative Costs
Alliances/Partnering Costs
Attach Rates	Partner Mix
Average Deal Size	Profit per Practice
	Profit per Project
Backlog	Project Completion Ratio
Backlog Converted	Project Gross Margin
Bid & Proposal Cost	Project On-time delivery
Bill Rate	Project Overruns
Bookings
	Rate Realization
Cash Flow	Research & Development Costs
Channel Mix	Revenue Growth
Consultant & Media Relations Costs	Revenue per Head
Cost Per Employee	Revenue per Practice
Cost of Services Delivered	Revenue per Project
Cost of Services Sold
Customer Value	Sales Costs
	Sales Personnel Categories
Days Warranty / Rework	Sales Tools
Delivery Labor Costs	Sales Yield
Delivery Overhead Costs	Seminars and Collateral Material Costs
Delivery Tools	Service to Product Ratio
Direct / Indirect Ratio	Skills Gaps
	Solution Margin
Field Costs	Solution Portfolio Maturity
Field Gross Margin	Solution Revenue
	Statement of Work Accuracy
General & Administrative Expenses (G&A)
Gross Margin (%)	Time to Engage
	Time to Implement
Hit Ratio	Time to Productivity
	Total Full-Time Employees
Infrastructure Costs	Total Operating Expenses
IT Costs	Total Services Revenue
	Training Costs
Labor Multiplier	Training Days
Load Costs	Turnover Rate

Management Costs	Utilization Rate
Manager to Employee Ratio	Utilization Rate Offshore
Market Research Costs
Marketing Costs	Walk Ratio

Net Income Before Tax (NIBT)
New Client Ratio