PROFESSIONAL SERVICES BLOGS
Real-World Guidance for Achieving Professional Services Excellence
Overview: Professional services is one of four primary disciplines TSIA’s research and advisory team covers as part of its research agenda. The dedicated professional services research analysts use several resources available to them—from benchmarking databases to member and partner briefings—to produce data-driven insights in a number of formats, with major emphasis placed on publishing research reports, answering member inquiries, producing webcasts and maintaining informative, relevant blogs for the professional services community.
Topics: In particular, the professional services blogs provide expert opinion and data for professional services practitioners who are striving to optimize their services operations--but don't want to re-invent the wheel to do so. Blog topics span services engineering, PS compensation, market rates, service strategy, practices & results–together with in-depth analyses of the hottest topics facing professional services practitioners, industry trends, best practices, and professional services technology selection and implementation.
Engage: While the research team publishes comprehensive members-only research reports at TSIA.com, the blog posts are shorter, more interactive, and even a bit of fun. We encourage everyone to submit comments or questions--the authors do their best to respond to all inquiries in a timely manner.
Thomas Lah’s
Service Visions
Service Visions is authored by Thomas Lah, Executive Director of TSIA. Thomas co-founded the Technology Professional Services Association (TPSA) in 2005. He is known worldwide for his incisive analysis, strategic thinking, and creative solutions, helping numerous companies establish or improve their professional services organizations. His books include Mastering Professional Services, Building Professional Services: The Sirens' Song, and more recently, Bridging the Services Chasm.
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John Ragsdale’s
Eye on Service
Eye on Service is authored by John Ragsdale, VP of Technology Research for TSIA. Eye on Service delves into trends and data points from both research surveys and TSIA’s benchmark database, technology information on service automation applications derived from analyst briefings, and significant industry events such as mergers within the service and support technology market.
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Bo DiMuccio’s
DataViews
DataViews is authored by TSIA VP of Professional Services Research, Bo DiMuccio. Bo spends his days (and some of his nights) creating, mining and analyzing unique industry data sets, focused exclusively on technology professional services. In this blog, Bo shares some of the more interesting data points and offers his opinions about how they should be interpreted, and perhaps, put into practice.
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