PROFESSIONAL SERVICES BENCHMARKING
TSIA delivers the most comprehensive benchmark in the industry for technology professional services organizations. The TSIA Professional Services Benchmark helps members:
- Understand how their professional services (PS) practices and business outcomes stack up against the industry and peer groups.
- Gain perspective on their PS business challenges. Are they unique? Are others facing the same challenges?
- Justify below-the-line investments in selling, marketing, services engineering, and service operations.
- Defend hiring and resource management decisions.
The TSIA Professional Services Benchmark addresses a broad range of practices, results, and PS operational metrics in eight core modules:
- Company Profile, covering company type; corporate revenues; markets served; PS revenues; and more. A total of 11 questions.
- Business Model, covering PS business model; allocations; gross margins; profits; revenue growth; and more. A total of 10 questions.
- Sales & CRM, covering attach rate; CSAT practices; hit ratio; compensation practices; VSOE practices; and more. A total of 26 questions.
- Delivery, covering billable rates; billable utilization; project management methodology; subcontracting practices; and more. A total of 21 questions.
- Operations, covering PSA system; resource management methodology; talent management program; time-to-source; and more. A total of 8 questions.
- Engineering, covering intellectual asset management; offering development methodology; time-to-market; and more. A total of 10 questions.
- Marketing, covering analyst relations management; product adoption methodology; marketing budget allocation; and more. A total of 5 questions.
- Partner Management, covering partner enablement; partner ID and qualification; subcontracting margins; and more. A total of 7 questions.
View the complete list of topics covered in the TSIA Professional Services Benchmark.
View a sample TSIA Professional Services
Benchmark Review.
Once a member has completed the Professional Services Benchmark survey, the TSIA research team analyzes the data and provides a 90-minute detailed “Benchmark Review” for the member organization. The Benchmark Review highlights comparisons to industry and peer group performance on critical PS business practices, operating metrics, and financial outcomes; key insights regarding areas of potential over- or under-investment; and recommendations for the adoption of common and “best” practices where indicated.
For more information about the TSIA Professional Services Benchmark, please contact your membership development director, or email us.