PROFESSIONAL SERVICES
Effectively aligning a company’s services strategy to the overall company strategy will become the defining discipline in any product company’s success.
The changing dynamics in technology markets are making this statement a cold reality. Product revenues are slowing in many mature technology markets. Consumption models for technology infrastructure are moving from customer premise equipment-based models to subscription- and services-based models. Customers are asking for more help realizing business value from their technology investments. Service activities are generating more and more of the revenues and profits for traditionally product-centric companies. The level of traditional product revenues and product margins is receding.
TSIA’s Professional Services discipline helps members navigate these changing dynamics in three distinct ways:
- By documenting how professional services organization can be structured for success within product companies. Building service capabilities within product companies is fundamentally different than building a pure service company.
- By creating frameworks that professional services management teams can use to align their PS strategy with executive expectations. The friction points surrounding PS strategy are nearly identical from one company to the next. PS leaders need a way to anchor and accelerate strategy conversations with senior management.
- By identifying the windows of opportunity where services initiatives can create a buffer of both revenue and margin that can be used to fund new strategic directions. The role of service is changing dramatically vis-à-vis the economic success of product companies.
Led by experienced PS professionals and thought leaders, the TSIA Professional Services discipline provides real-world guidance to address complex and pressing business challenges, while also helping its members achieve and sustain operational excellence within their professional services businesses.
The TSIA Professional Services Advisory Board advises TSIA executive management on how best to deliver PS solutions to TSIA members through programs, research, communities, and events.
Please visit the links below to learn more about the resources available to TSIA Professional Services members:
- Advisory Services – Expert Insights Tailored for Custom Engagements
- Benchmarking – The Industry’s Premier Source of PS Operational & Financial Benchmarks
- Blogs – Regular Access to the Visionaries Driving TSIA Research
- Member Inquiry Service – Timely Advice & Data on Any Aspect of Professional Services
- Member Surveys – A Regular Look at the Latest Industry Trends
- Metrics Database – Compendium of Standard Definitions for over 75 Commonly Used PS Metrics
- Multi-Member Studies – Collaborative Studies on a Wide Range of Critical Topics
- Position Map – Complete Position Descriptions for 18 of the Most Commonly Occurring PS Roles
- Research Reports – Trends, Case Studies, Market Overviews & Analyst Insights
- Technology Buyer’s Guide – Research the Most Relevant Service Technologies
- Webcasts – Live and On-Demand Insights Delivered to your Web Browser