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Utilizing TSIA’s operational best practices criteria, these engagements help you understand how your current service operations compare against industry best practices, and then prescribe steps you can take to achieve higher levels of operational efficiency and effectiveness. Operational Diagnostics can be deployed to meet different needs:

• As a framework for internal evaluation and initiatives mapping.
• As a means to raise internal awareness of the need to invest in service excellence.
• As a consistent framework for new acquisition integration and/or partner alignment.

» Support and Field Services Operational Diagnostics
» Professional Services Operational Diagnostics

Does your service business have a clear charter, or are you being challenged with mutually exclusive objectives? Have you created a strong business case that supports your current level of investment, or is the organization constantly fighting to secure critical resources required for customer success? Are the financial and operational goals for your services business agreed on by everyone, including your CEO and CFO?

TSIA Service Strategy Analyses are designed to meet your specific needs. Working with TSIA experts, you’ll set or correct the charter and strategy for your services business, and engage your entire management team in the process.

When you have a need for in-depth help on specific challenges in your services business, TSIA offers custom analysis that leverages its data-driven industry platform. TSIA’s offerings are designed to help you address the more complex operations, technology, management and implementation issues facing your business.

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TSIA has assembled a network of business partners to extend the reach of its program portfolio and add value for its members. Poised to assist you with the challenges of building and optimizing your technology services organization, TSIA partners possess a vast array of talent, expertise, experience and solutions. TSIA has carefully chosen its partners to provide assistance in each of your major service functions:  strategy, operations, sales, marketing, engineering, and delivery.

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TSIA makes its industry experts available for speaking engagements of all types. As a TSIA member, you are aware of the vast number of technology services topics included in the TSIA knowledgebase. Any of these topics can be explored and illuminated with a custom presentation created by TSIA to meet your specific needs, whether for an industry event, customer meeting, training conference, or webcast. You’ll be drawing on the best minds in technology services.

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