Evaluate Your Performance
The TSIA platform facilitates an accelerated path to assessing operational performance at both the metric and practice levels. The primary approach is a self-reported evaluation exercise, utilizing TSIA’s service-discipline-specific online benchmark surveys and/or best practices criteria. The TSIA Research Team offers an aggregation of results and detailed reporting.
TSIA has been benchmarking for over 20 years, first in the realm of customer support, then in professional services, and more recently in education and field services. What we have learned during this time is that benchmarking technology services is indeed a unique endeavor, requiring data gathering and benchmark review techniques that are specific to the industry.
TSIA conducts Multi-Member Studies that provide in-depth benchmarking data on specific topics of interest to the TSIA member community—topics such as professional services market rates or service compensation. Multi-member studies go far deeper into specific topics with member data than any other type of research that we do.
TSIA Self-Assessments are the on-ramp to becoming a truly innovative and recognized leader in the delivery of technology services. Utilizing the TSIA best practices criteria table of contents for your services discipline, you evaluate the current state of your operational practices. The Self-Assessment forms the basis for an in-depth discussion and engagement with the TSIA team, including an objective set of recommendations for potential next steps toward operational excellence.
Interested in helping your business reach its full potential? Contact TSIA to start your journey.
