Below is a listing of all Professional Services research published by TSIA in
chronological order with the latest research appearing at the top of the list.
The search field above will allow you to refine and target your search. You must have a current TSIA membership subscription to Professional Services to access these resources. You must also be logged in to the TSIA site to access the materials.
| Title & Authors | | Publication Date | | Functional Areas | | Download |
|---|
Top Installed PSA Platforms
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations, Service Delivery, Strategy, Training | |  |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Education Services, Professional Services Functional Areas: Operations, Service Delivery, Strategy, Training Keywords: What are the top installed professional services automation (PSA) platforms used by TSIA members? What does TSIA recommend?
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Q1 2013 HHIT 25
Thomas Lah, Executive Director - TSIA
Click to view summary | | May 2013 | | Engineering, Finance, Human Resources, Marketing, Operations, Partner Management, Professor, Research, Sales, Service Delivery, Strategy, Student, Training | | |
Thomas Lah, Executive Director - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Engineering, Finance, Human Resources, Marketing, Operations, Partner Management, Professor, Research, Sales, Service Delivery, Strategy, Student, Training Keywords: healthcare, Services Engineering, operations, Marketing, Revenue, Service Revenue, Human resources, Finance, Sales, research, Partner Management Summary Analysis from the Q1 2013 HHIT Snapshot.
Analysis of 25 health care technology companies.
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Business Case for PSAs
Bo Di Muccio, Vice President, Professional Services - TSIA
Click to view summary | | May 2013 | | Engineering, Finance, Human Resources, Operations, Service Delivery, Strategy | | |
Bo Di Muccio, Vice President, Professional Services - TSIA
May 2013 Service Disciplines: Professional Services Functional Areas: Engineering, Finance, Human Resources, Operations, Service Delivery, Strategy Keywords: Services Engineering, Human resources, Strategy, operations This report addresses this question: What is the business case data in support of investing in PSA systems?
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Building Industrialized Services
Thomas Lah, Executive Director - TSIA
Click to view summary | | May 2013 | | Engineering, Research, Service Delivery, Strategy | | |
Thomas Lah, Executive Director - TSIA
May 2013 Service Disciplines: Professional Services Functional Areas: Engineering, Research, Service Delivery, Strategy Keywords: Services, research, Service delivery, Strategy, Professional services, Industrialized Services As more PS organizations swing the pendulum of their services from "custom and labor intensive" to "engineered and optimized", TSIA is hearing a common business challenge: What are the best practices related to building industrialized service offerings?
TSIA has observed that PS organizations that pursue industrialized offerings can quickly create datasheets describing the offerings. However, without certain organizational capabilities, firmly in place, the offerings never reach their theoretical potential. In this report, TSIA recommends steps to improve the probability that an industrialized services effort will succeed.
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2013 Heatmap: Technology Adoption Trends
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations, Research, Service Delivery, Strategy | | Download |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Operations, Research, Service Delivery, Strategy Keywords: operations, research, Adoption, Trends, Heatmap, Technology This report launches the 2013 TSIA Heatmap, an annual report tracking the adoption of technology and services by TSIA member companies. The Heatmap is based on the findings of the 2013 TSIA Services Technology Survey, which asked members what technology and services they are using, how satisfied they are with them, and in what areas they have plans for additional investments in 2013–2014.
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2013 Technology Adoption and Spending Study: Partner
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations | | |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Operations Keywords: Adoption, spending, Customer Satisfaction, Satisfaction, Services, Technology, Field Service, Partner TSIA’s 7th annual member technology survey is complete, documenting member adoption, satisfaction, and planned spending across 24 areas of services and technology. This report summarizes findings for partners.
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2013 Technology Adoption and Spending Study: EMEA
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations | | Download |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Operations Keywords: Survey, Technology, spending, Adoption, Satisfaction, Services, Trends, EMEA TSIA’s 7th annual member technology survey is complete, documenting member adoption, satisfaction, and planned spending across 24 areas of services and technology. This report provides adoption and spending trends for EMEA as compared to North America.
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2013 Technology Adoption and Spending Study: PS
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations | | Download |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Professional Services Functional Areas: Operations Keywords: operations, Professional services, Survey, Adoption, Technology, Services, Satisfaction, spending TSIA’s 7th annual member technology survey is complete, documenting member adoption, satisfaction, and planned spending across 24 areas of services and technology. This report documents details for technology used by professional services.
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Top Installed Products by TSIA Members: 2013
John Ragsdale, VP, Technology and Social Research - TSIA
Click to view summary | | May 2013 | | Operations | | Download |
John Ragsdale, VP, Technology and Social Research - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Operations Keywords: operations, Professional Services, Service Revenue, Service Revenue Generation, Support Services, installed products, Heatmap, Technology, Survey This report documents the top installed products across the 24 categories covered in the TSIA Technology Heatmap. The top installed products information is gathered from the annual member technology survey.
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Q1 2013 S50 Snapshot
Thomas Lah, Executive Director - TSIA
Click to view summary | | May 2013 | | Engineering, Finance, Human Resources, Marketing, Operations, Partner Management, Professor, Research, Sales, Service Delivery, Student, Strategy, Training | | |
Thomas Lah, Executive Director - TSIA
May 2013 Service Disciplines: Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, Support Services Functional Areas: Engineering, Finance, Human Resources, Marketing, Operations, Partner Management, Professor, Research, Sales, Service Delivery, Student, Strategy, Training Keywords: Service 50, Training, Strategy, Delivery, Services, Service delivery, Sales, research, Partner Management, operations, Marketing, Human resources, Finance, Services Engineering Summary Analysis from the Q1 2013 S50 Snapshot.
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