FIELD SERVICES MEMBER SURVEYS
Throughout the year, TSIA regularly conducts topical surveys among the membership to expand our understanding of the current technology services landscape.
In contrast to our Benchmark and Multi-Member Studies, TSIA Member Surveys are relatively short in length, and do not require extensive data collection or research to complete. Survey availability is announced on the TSIA Website and through our various electronic publications and email communications. Surveys are conducted using TSIA’s online research portal.
Results are tabulated and analyzed, and results made available to members in the form of research articles, conference presentations, or webcasts.
Here are the Field Services Member Surveys scheduled to be conducted in 2012:
|
MEMBER SURVEY |
DESCRIPTION |
2011 QUARTER |
|
Support Channel Optimization |
This survey will validate the current channels being used by members and identify key trends. |
Q1 |
|
2012 Member Technology Survey |
This annual survey gathers data on member adoption, satisfaction, and planned spending across 24 areas of services technology. |
Q1 |
|
Service Collaboration |
What are the net gains that can be achieved when multiple service organizations partner together to provide value-added services. Find companies using an EIA approach that includes offerings from two or more service areas. |
Q2 |
|
High-Performance Services Organizational Structures |
This study will survey emerging organizational design trends and present a set of organizational structure benchmarks for services organizations. |
Q3 |
|
Best Practices in Customer Consumption Economics |
This survey will collect the best practices that member companies are using in KPIs pertinent to the new Consumption Economics model of value-added services and micro-transactions. |
Q3 |
|
Social Media and Technology Services Survey |
Perceptions of social media's impact on technology services. Key focus areas include social media best practices, community management, staffing, ROI, integration with enterprise systems, policies, technologies, business use case and member adoption. |
Q3 |
|
The Chief Service Executive's Agenda for 2013 |
This survey will identify top CSE performance priorities for 2013, which serve as the basis of the annual TSIA agenda of research and services. |
Q3 |
Please contact your Membership Development Director to learn more about Field Services Member Surveys scheduled for 2012.