FIELD SERVICES UPCOMING WEBCASTS

In the era of the Cloud, service executives need to gain a true seat at the corporate table. No one knows more about how to gain, grow and profit from service offerings. No one knows more about how customers use your products and derive value from them. These are not just nice-to-have insights: these will become table stakes to the performance of tomorrow's great companies.

So it begs the question: What are YOU doing to get a seat at the table at your company? How are YOU planning to move services to the front and center of a business management culture built on a product + sales DNA? TSIA and our consulting partner PwC are working on how to meet this challenge with companies like yours every day. We are beginning to see how successful executives can "manage up" about this major revolution in tech. We want to share these insights throughout 2012. Let's work together to build the business case, bring the frameworks, and offer the roadmap for change.

Join us for this essential kickoff to our "Power Up for Cloud Services" series.
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Canon USA knows that field service agents, with their face-to-face interactions with customers, can have a major impact on customer satisfaction and incremental revenue. A key differentiator for Canon has been arming their field agents with a robust knowledgebase to shift to a preventative and proactive service model and become more profitable as a result.

Attend this TSIA webcast to hear Brian Wrage, Director, Technical Support & Technology Systems at Canon USA, tell the story of how they have avoided some of the failure statistics of field services and turned it into a strategic advantage. Plus, hear his planned improvements for 2012, including a full transition to mobile!

Attend this informative collaborative discussion to learn:

• Field Services trends and best practices, including operational metrics
• Tactics for streamlining field service management
• Tips on obtaining tacit knowledge from the field
• Strategies to achieve sustainable and predictable revenue streams

Register to Attend