FIELD SERVICES BLOGS
Data & Insights that Optimize Field Services Operations
Overview: Field services is one of four primary disciplines TSIA’s research and advisory team covers as part of its research agenda. The dedicated field service research analysts use several resources available to them—from benchmarking databases to member and partner briefings—to produce data-driven insights in a number of formats, with major emphasis placed on publishing research reports, answering member inquiries, producing webcasts and maintaining informative, relevant blogs for the field services community.
Topics: In particular, the field services blogs provide expert opinion and data for field services professionals that are striving to optimize their field services operations--but don't want to re-invent the wheel to do so. Blog topics include operations, mobile field service, remote diagnostics, machine-to-machine communications, depot repair, knowledge management, spare parts management, and RMA processing, to name a few.
Engage: While the research team publishes comprehensive members-only research reports at TSIA.com, the blog posts are shorter, more interactive, and even a bit of fun. We encourage everyone to submit comments or questions--the authors do their best to respond to all inquiries in a timely manner.
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Eye on Service is authored by John Ragsdale, VP of Technology Research for TSIA. Eye on Service delves into trends and data points from both research surveys and TSIA’s benchmark database, technology information on service automation applications derived from analyst briefings, and significant industry events such as mergers within the service and support technology market.
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John Ragsdale’s
Sally Foster's