Webcasts
TSIA Webcasts provide the TSIA community—members and non-members alike—with a valuable resource for in-depth information on services industry performance trends, operational metrics, best practices, and innovative service technology solutions.
TSIA Webcasts are delivered in a variety of content formats:
- Research study results—Analyses drawn from TSIA’s ongoing primary and secondary research projects. In-depth reviews of the TSIA Benchmark Study, Multi-Member Studies, and Member Surveys are members-only Webcasts. Financial performance analyses, such as the Service 50 and the Cloud 20, are delivered in Webcasts that are open to the public.
- Case studies—Webcasts co-presented with a partner or member company that take “deep dives” on real-world member issues and topics. Several of our case study Webcasts each year are open to the public.
- Emerging service trends—Explorations of current “hot topics” such as social media and cloud computing services, with a focus on what leading-edge organizations are doing in these areas.
There are typically four to five Webcasts presented per month. Select the Webcasts that you would like to view from the following list: