Blog Central
Thomas Lah’s Service Visions
Service Visions is authored by Thomas Lah, Executive Director of TSIA. Thomas co-founded the Technology Professional Services Association (TPSA) in 2005. He is known worldwide for his incisive analysis, strategic thinking, and creative solutions, helping numerous companies establish or improve their professional services organizations. His books include Mastering Professional Services, Building Professional Services: The Sirens' Song, and more recently, Bridging the Services Chasm.
John Ragsdale’s Eye on Service
Eye on Service is authored by John Ragsdale, VP of Technology Research for TSIA. Eye on Service delves into trends and data points from both research surveys and TSIA’s benchmark database, technology information on service automation applications derived from analyst briefings, and significant industry events such as mergers within the service and support technology market.
Bo DiMuccio’s DataViews
DataViews is authored by TSIA VP of Professional Services Research, Bo DiMuccio. Bo spends his days (and some of his nights) creating, mining and analyzing unique industry data sets, focused exclusively on technology professional services. In this blog, Bo shares some of the more interesting data points and offers his opinions about how they should be interpreted, and perhaps, put into practice.
Maria Manning Chapman’s Making the Grade
Making the Grade is authored by TSIA's Senior Research Director
of Education Services, Maria Manning Chapman. Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management.
Sally Foster's What Would Sally Do?
What Would Sally Do? is authored by TSIA's Sally Foster, VP of Research for Support and Field Services. Sally has over 30 years of experience in the high-tech services industry, both domestic and international. In this blog, Sally will address, discuss and advise on emerging trends and challenges in the support and field services industry.
Julia Stegman's Up and To the Right
Up and To the Right is authored by TSIA's Julia Stegman, VP of Research for Service Revenue Generation. She has driven profitable revenue growth for the services businesses of Hewlett-Packard and Sage Software. Julia is responsible for guiding the TSIA research agenda related to the growth of maintenance, SaaS, and managed service revenue.
Shawn Santos' Social Media, Ink
Social Media, Ink is authored by Shawn Santos, TSIA's Director of Programs & Community and Social Media Research. Social Media, Ink focuses on how to incorporate new and emerging social media into the enterprise, with special emphasis on successfully navigating the intersection of social media and customer service and support. The majority of the content included in the blog is derived from primary TSIA research.