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Outstart
475 Atlantic Ave , 4th Floor
Boston, MA 02111
617-897-6800

Solutions:

OutStart Participate
Hot Lava Mobile
OutStart LCMS
OutStart TrainingEdge.com
OutStart Trainer
OutStart Softsim

Company 360

Revenues: Privately Held
Installed Base: 500
Employees: 110
Deployment: Both

Customer References

Autodesk
CVS Caremark
DIRECTV
Entergy
Lawson Software
NextGen Healthcare Information Systems
McDonald’s
Verizon Wireless
Xerox
Yum! Brands

John Ragsdale Commentary

"OutStart’s mission is to help companies drive growth and success by nurturing talent and taking better advantage of the knowledge it possesses in its many forms. OutStart’s portfolio of software includes learning software that enables on-boarding and maintenance of staff knowledge; OutStart Participate a social business solution purpose-built for enterprise use that delivers the benefits of new social technologies to allow organizations to create, capture and re-use valuable know-how and expertise; and, Hot Lava Mobile a mobile solution that extends formal and social learning for on-the-go workers. Any organization that is serious about developing, capturing and leveraging the knowledge it possesses can benefit from OutStart’s solutions. "

Functional Coverage

  eService
> Web Collaboration
Proactive Chat
Email Response Management
> Agent Knowledgebase
Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
Wireless Field Service
  CRM
> Case Management
Entitlement
SLA Tracking
> Customer History
Upsell/Cross-Sell


  Contact Center
Skills Based Routing
Work Force Optimization
Quality Monitoring
> Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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