Sykes Enterprises, Inc.
400 N. Ashley Dr., Ste. 2800
Tampa, FL 33602
813-274-1000
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Solutions: |
| Customer service | | Technical support | | Inbound sales | | Collections | | At Home | | ePersonal Advisor | | Insight Analytics | | Customer Interaction Design | | Online Support Communities | | ClearCall | | Reverse Logistics Management |
|
Company 360 |
| Revenues: |
$940m |
| Installed Base: |
300+ |
| Employees: |
51,000+ |
| Deployment: |
Outsource, insource, onshore, nearshore, offshore, BOT |
Customer References |
| Fortune 1000 companies |
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John Ragsdale Commentary
SYKES is one of the world’s leading providers of end-to-end customer care management solutions and services, and provides an array of sophisticated customer management solutions to Fortune 1000 companies, primarily in the technology, consumer, communications, financial services, healthcare and transportation and leisure industries. SYKES provide customer support outsourcing services with an emphasis on inbound technical support and customer service, delivered through multiple channels including phone, email, web and chat. Additionally, SYKES provides various enterprise support services in the Americas and EMEA including, technical staffing, outsourced help desk, and fulfillment (this covers multi-lingual sales order processing via the Internet and phone, inventory control, product delivery and product returns handling). |
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