Technology Services Industry Association

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OSF Global Services
6655 Blvd. Pierre Bertrand, 204-14
Québec City, Québec, Canada G2K 1M1
+1 (888) 548-4344

Solutions:

Service Management Consulting & Solutions

BPO (Customer Support- Telemarketing -Content Management)

IT Services (ERP-CRM-B2B Portals

HR Integration Services -EAI -QA)

Consulting Services (Business Outsourcing & Planning- Business Process Consulting)

Company 360
Revenues:
Installed Base:	13
Employees:	100
Deployment:	SaaS & OnPremise

Customer References

Plumchoice

eSkill

DoggedHealth

Technology Services Industry Association (TSIA)

Live TechDocs

Batanga

JumpStudio

ERP Consulting

Eatricious

Vator.TV

LiveHit

Vestopia

John Ragsdale Commentary

OSF Global Services is an IT Services & consultancy provider, offering a wide range of information technology (IT) and consultancy services, and software solutions worldwide. The company provides software development services and IT services, such as service management, enterprise applications , content generation and management services, business process management and application testing services. It also offers business process outsourcing services, including customer support, telemarketing, content management and sales outsourcing. In addition, OSF Global Services has strong expertise in consulting services, such as business consulting, outsourcing planning, reducing outsourcing risks and offshoring partnership governance, selection of enterprise application and offshore strategy. The company is ISO 9001:2008 certified and Microsoft Gold Certified Partner.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
>	Email Response Management
>	Agent Knowledgebase
>	Agent Diagnostic Tools
>	Customer Knowledgebase
>	Customer Self-Service Problem Diagnostic/Self-Healing
>	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
>	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
>	Work Force Optimization
>	Quality Monitoring
>	Learning Management System
	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage