Browse the Buyer's Guide by the Partner's name:
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z



Interim PMO Ltd.
Interim PMO Ltd.,The Barn, 125 High Street,Bottisham
Cambridge, UK CB25 9BA
+44 1223 813224

Solutions:

NA

Company 360

Revenues:
Installed Base: 3
Employees: 1
Deployment: NA

Customer References

Acision
Openwave

John Ragsdale Commentary

Interim PMO Ltd. provides change management, development, and support services to the staff and management team of service operations, enabling them to successfully implement and maintain a viable, valuable and efficient operations function within their organization. Organizations can benefit from many of the best practices that are used by larger companies, including methodologies such as PMP, Lean, Six Sigma, ITIL and others. However in smaller companies the full weight of these approaches may be overkill. Methods need to be selected, prioritized, and applied appropriately to bring the strongest business results. Interim PMO offers in-depth expertise in selecting and implementing tools and services such as Saleforce.com, Microsoft Sharepoint Server, Web seminar tools, MS Project Server, Macromedia Breeze, etc. Interim PMO bring over 20 years of experience in product and project management operations, helping leading technology companies improve their project outcomes and overall customer success.

Functional Coverage

  eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
> Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
> Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
Upsell/Cross-Sell


  Contact Center
Skills Based Routing
Work Force Optimization
Quality Monitoring
Learning Management System
Voice Self-Service
> Survey Management


  Business Consultants
 
 
 

|   TSIA Home   |   Log In   |   Membership   |   Conferences  |   Training   |   Research   |  Contact Us  |
17065 Camino San Bernardo, Suite 200 * San Diego, CA 92127 * Tel. 858-674-5491
© 2010 Technology Services Industry Association