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ServiceMax, Inc
2560 Mission College Blvd, Suite 103
Santa Clara, CA 95054
+1-408-748-6970

Solutions:

ServiceMax Installed Base & Entitlements
ServiceMax Field Service
ServiceMax Parts Logistics
ServiceMax Advanced Scheduling
ServiceMax Inventory & Depot Repair
ServiceMax Partner Portal
ServiceMax Customer Portal
ServiceMax Mobile
ServiceMax Off


TSIA Awards

1

Company 360

Revenues:
Installed Base: 30
Employees: 40
Deployment: SasS

Customer References

Dupont
BioRad
Pentair
Geospa Fitness
Nomadix

John Ragsdale Commentary

ServiceMax brings something unique to the field service industry, the first field service solution designed and delivered 100% OnDemand. ServiceMax case studies show that customers increase both revenue and customer satisfaction by streamlining and optimizing all field services activities including advanced scheduling and dispatch, parts logistics, inventory & depot repair, and installed base entitlements. Built and delivered as a native Force.com cloud application, customers are up and running quickly with a simple software-as-a-service solution that is completely integrated with their Salesforce.com CRM. Customers include large enterprises like DuPont, Electrolux, and Pentair, and smaller companies like Everyday Wireless and Advanta Clean.

Functional Coverage

  eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
> Field Agent Scheduling/Dispatch
> Parts Inventory/Logistics Tracking
> Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
Skills Based Routing
Work Force Optimization
Quality Monitoring
Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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