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Coveo
945 Lakeview Parkway
Vernon Hills, IL 60061
1.800.635.5476

Solutions:

Coveo Enterprise Search 6.0 platform
Enterprise Email Search
Enterprise Desktop Search
Extranet & Intranet Search Applications
Customer Service Knowledge Console
Investigations & Litigation Support
Information Publishing & eCommerce

Company 360

Revenues:
Installed Base: 600 +
Employees: 80
Deployment: OnPremise

Customer References

AmerisourceBergen
CA
California Water Service Co.
Deloitte
ESPN
Haley & Aldrich
GEICO
Lockheed Martin
Odyssey America
P&G
Progress Software
PRTM
PricewaterhouseCoopers
Rabobank
SNC-Lavalin
Spencer Stuart
Theodoor Gilissen
U.S. Navy

John Ragsdale Commentary

Coveo is radically changing the way customers and employees search and explore across multiple data silos by tailoring the solution to meet the needs of each individual. Whether you are managing a customer service department, self-service website, field service operation or professional services team, Coveo Enterprise Search is an excellent option. The solution provides a complete, unified view of the critical information located across the organization’s knowledge bases and content stores, and finds the information you need no matter where they are located: intranets and file shares, emails and email archives, customer communities, CRM systems, ERP and databases, e-commerce solutions and even multimedia documents. Coveo provides one of the broadest arrays of connectors in the industry to connect with virtually any system and index hundreds of document and file types.

Functional Coverage

  eService
> Web Collaboration
Proactive Chat
> Email Response Management
> Agent Knowledgebase
Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
> Wireless Field Service
  CRM
Case Management
Entitlement
SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
Skills Based Routing
> Work Force Optimization
> Quality Monitoring
Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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