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KPIT Cummins Infosystems Ltd.
35/36 Rajiv Gandhi Infotech Park, Phase-1, Hinjewadi
Pune, Maharashtra/India 411 057
91 20 6652 5000

Solutions:

Enterprise Software Support
Remote Infrastructure Management Services
Risk Management & Compliance Consulting
Finance and Accounting BPO
Warranty Management
IT Application Management services
ERP Consulting
Embedded software
Engineering services

Company 360

Revenues: USD 174 MM
Installed Base: ~ 120
Employees: ~ 5,000
Deployment: NA

Customer References

*

John Ragsdale Commentary

KPIT Cummins’ Enterprise Support Services help Technology Leaders scale newer heights in customer service excellence. KPIT provides 24x7, multilingual technical customer support to Global Customers of Enterprise Software Providers. Company’s remote support services span across enterprise architecture applications in a myriad of technologies implemented in complex customer IT environments. The business critical support rendered includes application integration, production downtime, product administration and patch management; ensuring optimum performance and uptime. KPIT helps maximize service – revenue opportunities for Enterprise Software Providers by delivering higher end - customer satisfaction, enhanced levels of productivity and lower cost per incident. KPIT’s demonstrated leadership in improving customer experience coupled with customized business models has helped Global Organizations realize their full potential.

Functional Coverage

  eService
> Web Collaboration
> Proactive Chat
> Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
> Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
Field Agent Scheduling/Dispatch
Parts Inventory/Logistics Tracking
Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
> Quality Monitoring
> Learning Management System
> Voice Self-Service
> Survey Management


  Business Consultants
 
 
 

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