Company 360 |
| Revenues: |
Privately Held |
| Installed Base: |
200+ |
| Employees: |
NA |
| Deployment: |
OnPremise |
Customer References |
| American Red Cross | | Bell Canada | | Best Buy | | Bio-Rad | | Global Crossing | | Intuitive Surgical | | LodgeNet | | Macy's | | MICROS | | Motorola | | Philips Medical | | ViewSonic |
|
John Ragsdale Commentary
Most enterprise CRM providers have focused primarily on SFA and marketing, ignoring innovation for service and support. Dovetail focuses solely on this Forgotten Space with an approach to developing solutions that help manage complex customer service and support environments. Dovetail CRM effectively enables on-going customer support initiatives through a configurable web-based application that provides customer service representatives, field services resources, supervisors, and customers with the ability to manage the complete service chain: support workflow, activity logging, dispatch parts and personnel, and access all relevant information from computers and web-connected mobile devices. Rich out-of-box functionality combines with enterprise-level reliability, scalability and performance to comprehensively and cost-effectively meet the forgotten needs of the support organization. |
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