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TouchStar
5147 S. Garnett Rd, Suite D
Tulsa, OK 74114
918-307-7100

Solutions:

FuelWare LT™
GasPac LT™
FuelWare™
GasPac™
CrudePac™
ServiCE™
TS HyperDocs™
TS Schedule™
TS FleetMarshal™
TS ReportPro™
TS FieldManager™
e-NABLE™ Middleware


Service Economics

TSIA Awards

1

Company 360

Revenues: Privately Held
Installed Base: 1,500
Employees: 100
Deployment: Both

Customer References

BP
Chevron
Texaco
Shell
Coca-Cola
Valvoline
Trimac
Superior Propane
Suburban Propane
ConocoPhillips
Sunoco
Complete Production Services

John Ragsdale Commentary

TouchStar has been a leader in mobile automation systems for more than 20 years. TouchStar’s ServiCE™ software seamlessly connects field service personnel with office based scheduling, dispatch, financial, CRM and inventory systems. ServiCE™ automates transactions in real-time, eliminating historical manual and paper based administrative processes. Field personnel use touch screen computers which display real-time information relating to jobs, inventory, pricing and contracts. TouchStar systems are completely modular, allowing any component to be changed out to meet the changing needs of your business. TouchStar is a true one stop shop, providing software, hardware, implementation services, and support.

Functional Coverage

  eService
Web Collaboration
Proactive Chat
> Email Response Management
Agent Knowledgebase
> Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
Forums
> Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
> Field Agent Scheduling/Dispatch
> Parts Inventory/Logistics Tracking
> Wireless Field Service
  CRM
Case Management
Entitlement
> SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
Quality Monitoring
Learning Management System
Voice Self-Service
Survey Management


  Business Consultants
 
 
 

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