Browse the Buyer's Guide by the Partner's name:
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z



Astea International
240 Gibraltar Road Suite 300
Horsham, PA 19044
1-800-878-4657

Solutions:

Astea Alliance
FieldCentrix

Company 360

Revenues: $18,182,000
Installed Base: 400
Employees: 180
Deployment: Both

Customer References

FUJIFILM; Konica Minolta Danka Imaging; The Linc Group; Data #3 Limited; ARX; TDIndustries

John Ragsdale Commentary

A longtime AFSMI partner and collaborator, Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has successful deployments with companies in a wide range of industries including information technology, telecommunications, instrumentation and controls, business system and medical devices.

Functional Coverage

  eService
Web Collaboration
Proactive Chat
> Email Response Management
> Agent Knowledgebase
> Agent Diagnostic Tools
> Customer Knowledgebase
> Customer Self-Service Problem Diagnostic/Self-Healing
Forums
Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
> Field Agent Scheduling/Dispatch
> Parts Inventory/Logistics Tracking
> Wireless Field Service
  CRM
> Case Management
> Entitlement
> SLA Tracking
> Customer History
> Upsell/Cross-Sell


  Contact Center
> Skills Based Routing
> Work Force Optimization
> Quality Monitoring
> Learning Management System
Voice Self-Service
> Survey Management


  Business Consultants
 
 
 

|   TSIA Home   |   Log In   |   Membership   |   Conferences  |   Training   |   Research   |  Contact Us  |
17065 Camino San Bernardo, Suite 200 * San Diego, CA 92127 * Tel. 858-674-5491
© 2010 Technology Services Industry Association