Technology Services Industry Association

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MindTree Limited
15 Independence Blvd. Suite 410
Warren, New Jersy 07059
+1 908-604-8080

Solutions:

Level 1/2/3 Technical Support

Technical Account Management

Operational Effectiveness Assessment

Knowledge Management Service

Remote Monitoring

License Management Support

Entitlement Management

RMA Support

Company 360
Revenues:	269 Million USD (2008/09)
Installed Base:	239
Employees:	8000
Deployment:	Shared services, pay per use, outcome based, and managed services model

Customer References

ebay

Mirapoint

VMware

Emptoris

John Ragsdale Commentary

MindTree specializes and focuses in providing technical support for small and medium businesses with enterprise class complex technology products and applications. MindTree’s approach goes beyond reactive support to customer profiling and predictive analytics, providing inputs for improving product supportability. Their rigorous engagement methodology with onshore and offshore delivery models takes the risk out of service transition. MindTree delivers predictable customer satisfaction to enterprises through metrics driven and knowledge centered support operations for a global client base.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
>	Email Response Management
>	Agent Knowledgebase
>	Agent Diagnostic Tools
>	Customer Knowledgebase
>	Customer Self-Service Problem Diagnostic/Self-Healing
>	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
>	Case Management
>	Entitlement
>	SLA Tracking
>	Customer History
	Upsell/Cross-Sell

	Contact Center
>	Skills Based Routing
>	Work Force Optimization
>	Quality Monitoring
>	Learning Management System
>	Voice Self-Service
>	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage