Technology Services Industry Association

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inCode
3155 Royal Drive, Suite 100
Alpharetta, GA 30022
+1-770-751-8331

Solutions:

Field Service

RFID

WLAN

Mobile Support

Mobile Strategy Consulting

Company 360
Revenues:
Installed Base:	250+
Employees:	120
Deployment:	SaaS and OnPremise

Customer References

Comcast

Callaway Golf

Lennox

AT&T

Sprint

Trane

Sunquest

Purolator

Evergreen Oil

Nine West

Lockheed Martin

PAML

John Ragsdale Commentary

inCode’s Mobile and Wireless practice provides end-to-end service to mobilize your business from developing your mobile strategy, to integrating and deploying mobile solutions, to providing mobile support services. With deep technology expertise in field service applications, WLAN solutions, and RFID technology combined with strong business strategy acumen, inCode is a leading solutions provider for business mobility. inCode partners with the top companies in the mobile space to deliver best-of-breed mobile solutions to its clients.

Functional Coverage

	eService
	Web Collaboration
	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
>	Field Agent Scheduling/Dispatch
>	Parts Inventory/Logistics Tracking
>	Wireless Field Service

	CRM
>	Case Management
>	Entitlement
>	SLA Tracking
>	Customer History
>	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage