Company 360 |
| Revenues: |
Privately Held |
| Installed Base: |
200 |
| Employees: |
50 |
| Deployment: |
On-Premise and On-Demand (SaaS) |
Customer References |
| Air France | |
Air Liquide | |
BRINKS | |
Callidus Software | |
EPSON | |
FOX Systems Inc. | |
France Telecom | |
Inter-American Development Bank (IDB) | |
International Decision Systems Inc. | |
Renault-Nissan | |
Toshiba | |
UTC Retail |
|
John Ragsdale Commentary
Neocase CS, for Customer Service and Contact Centers, offers a unique customer service platform that provides: incident management, workflow engine, proactive SLA management, business intelligence and Business Process Management functionality. The Neocase suite also includes fully integrated modules for knowledge management (Neocase Knowledge Base) and customer self service (Neocase Self Service). A unique offering is Neocase Partner Center (PC), a tool that enables retail, distribution and manufacturing partners to seamlessly interact with customer service, allowing cases to transfer among companies according to expertise. Neocase offers a full CRM suite as well as human resource and financial contact center solutions. All Neocase products are available On-Premise or On-Demand (SaaS) and are certified for Microsoft Dynamics CRM. |
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